Zero balance accounts are often treated as “done.” But what if they’re not?
In this conversation, VP of Provider Operations David Gaffey explores why 0.5%–1.5% of net patient revenue can remain hidden in accounts that providers assume are fully resolved—and why most organizations lack the operational structure to go back and find it.
This discussion unpacks:
- Why revenue cycle teams are built to move forward, not look back
- How payers continue validating after payment (and providers typically don’t)
- The financial impact of ZBA recoveries hitting directly to the bottom line
- The key questions CFOs and revenue leaders should be asking today
- Why ZBA isn’t just recovery, it’s a diagnostic tool for systemic breakdowns
The takeaway is simple: zero balance doesn’t mean zero value. And for organizations operating on thin margins, even a 50–100 basis point lift can be a game changer.