For years, revenue cycle success has been measured by how much you can recover.
But what if recovery is only part of the story?
But what if recovery is only part of the story?
In this conversation, David Gaffey and Michelle Strunk explore the critical shift from a recovery mindset to a resolution-driven strategy, one that addresses root causes, strengthens operations, and reduces the need for recovery in the first place.
Key themes include:
- Why traditional recovery efforts, while valuable, are inherently reactive
- The limitations of focusing solely on dollars brought back
- How resolution uncovers the systemic issues driving underpayments and denials
- The role of data, pattern recognition, and cross-functional alignment
- Why sustainable performance requires both financial results and operational change
- How leading organizations are using insights from recovery to prevent future leakage
The takeaway: recovery gets you paid today. Looking upstream ensures you get paid correctly tomorrow.