In today’s healthcare environment, skillful vendor engagement isn’t optional; it’s make-or-break.
In this discussion, David Gaffey and Michelle Strunk break down what separates high-performing vendor partnerships from costly, underperforming engagements and why many health systems struggle to get it right.
Key insights include:
- Why vendor reliance has become unavoidable in modern revenue cycle operations
- How to identify when your organization truly needs external expertise
- The difference between transactional vendors and true strategic partners
- Common mistakes leaders make—from chasing “shiny” solutions to buying on price alone
- Why ROI is a shared responsibility, not something vendors deliver in isolation
- How to structure implementation, communication, and oversight for long-term success
The message is clear: the goal isn’t to outsource work. It’s to bring in partners who make your organization materially better—sustainably.