More than Automation:
Technology-Driven Transformation.

At TREND, we’re revolutionizing healthcare financial management by turning artificial intelligence into agentic AI: a digital team member that doesn’t just analyze data but executes tasks with precision and speed. This isn’t just about faster processes; it’s about seamless collaboration between human expertise and AI-driven action.

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TREND Intelligent Agent

AI That Takes Action – Not Just Orders

What is TREND Intelligent Agent?

TREND Intelligent Agent (TIA) is not just another AI chatbot responding to prompts. TIA is an advanced AI system that can perform tasks autonomously by understanding and interpreting data. Unlike traditional AI, which often relies on predefined rules and patterns, TIA uses advanced reasoning and generative AI to adapt and learn from new information. This makes our solutions more flexible and capable of handling complex, dynamic environments.

TIA’s Capabilities

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Advanced Reasoning

TIA uses sophisticated algorithms to analyze vast datasets, identify patterns, and make informed decisions.

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SQL Code Generation

Automate the creation of SQL queries to streamline data analysis and reporting.
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Policy Analysis

Transform policies and guidelines into actionable logic, ensuring compliance and accuracy.
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Writing

Generate comprehensive and accurate documentation, including letters and reports, based on analyzed data.

Benefits of TIA

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Enhanced Accuracy and Compliance

Reduce human error and ensure regulatory compliance, improving overall accuracy by 2-3x.
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Operational Efficiency

Automate routine tasks, allowing your team to focus on higher-value activities, enhancing productivity by more than 25% and reducing turnaround times.
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Improved Payer-Provider Communication

Streamlined letter generation fosters better communication between payers and providers, enhancing relationships and compliance.
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Scalability and Customization

Adaptive architecture allows for customization at the analytic level, enabling health plans to refine selection models based on continuous feedback.

Solutions Offered by TIA

Letter Automation

Leverage generative AI to create comprehensive letters by analyzing medical records against policy requirements and industry guidelines.

Query Pilot

Automate the creation and execution of SQL queries to streamline data analysis and reporting.

Claim Selection and Scoring

Analyze vast claims datasets to detect patterns and score claims likely to contain errors, enhancing the efficiency of the review process.

Membership Integrity

Proactively manage COB by identifying members with Medicare coverage, even before claims are submitted.

TECHNOLOGY

What if your tech didn’t just spot problems but solved them? What if processes worked smarter, not just faster?

By adding artificial hands to artificial brains, TREND’s solutions amplify throughput, empowering your team to focus on high-value work while AI handles the heavy lifting. Together, we’re forging new paths of efficiency and collaboration —working better, faster, and more harmoniously to transform challenges into opportunities.

Why Choose TREND?

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From Insight to Action

Our intelligent agents handle tasks like claims reviews and appeals, freeing your team to focus on high-value work.
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Built for Collaboration

We bring payers and providers closer together for shared success.
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Proven Results

Trusted by over 1,000 hospitals and 60+ plans, with 99.5% OCR accuracy and an 85% reduction in manual effort.
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Future-Ready

Our adaptable solutions tackle evolving regulations and claims challenges head-on.
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Scalable Excellence

From a handful of claims to high-volume workflows, our tools deliver with speed and precision.

What Makes TREND Different?

Intelligent Agents

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Effortless automation

From appeal letters to compliance reports, we handle the repetitive work.
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Enhanced Efficiency

Reduce manual effort by 85%, empowering your team to focus on complex tasks.

Proprietary OCR Technology

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Unmatched Accuracy

99.5% success rate for even the toughest documents.
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Triple-Engine Reliability

Three OCR engines cross-validate every detail.

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SUCCESS RATE - EVEN ON DIFFICULT DOCS

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REDUCTION IN MANUAL EFFORT

Advanced Predictive Analytics

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Proactive Insights

Catch high-risk claims and errors before they escalate.
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Smarter Every Day

Our algorithms improve continuously with new data and feedback.

Collaboration-Centered Design

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Real-Time Transparency

Shared insights and workflows unite payers and providers.

End-to-End Lifecycle Management

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Comprehensive Coverage

From pre-payment reviews to appeals, we’re with you every step of the way.

Real World Wins with TREND

Itemized Bill Review

Catch errors early to prevent costly issues.

DRG Validation

Ensure coding accuracy for compliance.

Denials & Appeals

Automate responses with policy-compliant documentation.

Smarter Policies

Reduce friction with payer/provider-aligned claims processes.

The Technology Suite That Connects Payers & Providers.

TREND’s technology bridges the gap between payers and providers; streamlining collaboration and delivering actionable insights to drive efficiency and improve financial outcomes across the healthcare continuum.

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The Payer-Provider Collaboration Platform

At the heart of our solutions is connection.
TREND Connect brings payers and providers together on one platform, enabling true collaboration through a mutual view to resolve claim issues together.

Collaborate

The mutual view for payers and providers to resolve claim issues together.

Get Deep Insights

Detailed reports and insights to make healthcare more efficient for all.

Get Payments Right

Identify, resolve, and prevent incorrect payments with one unified tool.

Work Smarter

Supercharge your teams by accelerating medical record review and so much more.
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Fostering Unity.
Enabling Collaboration.
Setting a New TREND.

By aligning healthcare payers and providers with the shared goal of improving payment accuracy and streamlining the claims process, as well as enabling real-time communication and proactive issue resolution, we’re setting a new TREND in the industry; driving efficiency, reducing costs, and creating a more cooperative healthcare ecosystem.

Payers and providers partnered with TREND both spend less money and fewer resources on resolving claims. Trend has visibility to the rules and procedures and on both sides, eliminating the struggles of the old way.

Simplify Medical Record Review

CAVO® streamlines the medical record review process at both the functional and enterprise level. Our AI-driven model facilitates 10X faster claim/record review, significantly improves financial outcomes per FTE, and accelerates process improvement.

IB Reviews

Medical Necessity

Clinical Documentation & Record Retrieval

DRG Reviews

Appeals Management

Trend Root Causes

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“The CAVO software has been a godsend for what we were doing for itemized bill (IB) reviews. Using this solution is definitely better than the way we were performing IB reviews before. I haven’t had much time to work with the Predict function, but it looks promising.”

– Manager, Commentary from KLAS Survey, September 2024

TREND Security Controls

Comprehensive security controls ensure protection & compliance across our organization

Third-Party Assessments

✓ HITRUST CSF certified
✓ SOC1 report produced annually
✓ SOC2 report produced annually
✓ Annual infrastructure attack and penetration testing
✓ Annual application attack and penetration testing

People Controls

✓ New employee annual security and compliance training
✓ Routine security awareness testing (phishing) and training

Technology Controls

✓ Modern cloud-centric, zero-trust architecture
✓ Single-Sign-On with MFA
✓ Strong patching and vulnerability management program: zero end-of-life operating systems
✓ Layer 7 and web application (WAF) firewalls
✓ Endpoint EDR on all workstations and servers
✓ Robust internal logging and monitoring / SIEM
✓ Third-party managed service provider for threat detection
✓ Privileged account segmentation
✓ Mobile Device Management

Governance Controls

✓ Security reports to a Chief Information Security Officer
✓ Robust compliance program
✓ Established security and compliance governance committee
✓ Security has a conduit to the board of directors

“We have had zero bad experiences with Trend Health Partners. They are fast and on top of everything. TRENDConnect was one of the best, easiest, and fastest implementations we have had for a product. Our current data mining addition is going smoothly and ahead of another solution that we started implementing before. We are only in the beginning stages of implementation, but everyone who is involved is very impressed with Trend Health Partner’s quick and accurate actions and how the project is progressing.”

– Manager, Commentary from KLAS Survey, September 2024

“Trend Health Partners is a great business partner, and we have had good success with TRENDConnect. The vendor has been instrumental in helping us drive some initiatives because they had other clients who did the same things. The vendor told us what went well, what didn’t go well, and how to triage different issues. The transition was just very smooth, and the vendor helped us succeed in that area.”

– Director, Commentary from KLAS Survey, August 2024