Credit Balance Resolution

We resolve credit balances, not just overpayments, and work as an extension of the provider’s business office

TREND accurately & efficiently resolves overpayments and credit balances

Managing and reconciling credit balances is tedious and costly, yet is a key business requirement for any facility to ensure profitability, sustainability and compliance in today’s healthcare environment. TREND can ease that cost burden by delivering a configurable credit balance resolution strategy and comprehensive reporting package that is unique to your facility

We resolve credit balances, not just overpayments, and recover on behalf of our insurance payer clients as an extension of the provider’s business office. Our recovery analysts take ownership of their assigned accounts to bring them to an accurate and efficient resolution, as we maximize our value to you. You control the process. We ensure it is done efficiently and accurately.

Average years of credit balance resolution experience for a TREND recovery analyst

Average number of accounts worked per day by TREND recovery analysts


Average percentage of credit balances resolved via overpayment refund

Up front cost to you. 100% risk free, contingency fee based on actual recoveries

TREND has offloaded

The equivalent of

FTE 's worth of work from providers

Which could generate

Million in Additional Collections

The Credit Balance Conundrum

You have to work ‘em, they don’t generate cash, they use resources.

The Credit Balance Conundrum

You have to work ‘em, they dont generate cash, they use resources.

TREND operates as an extension of the provider’s business office, leveraging TRENDConnect to accurately & efficiently resolve credit balances

TREND offers comprehensive credit balance resolution and reporting, typically AT NO COST to providers

TREND Technologies

TRENDConnect is built with leading-edge technologies which enable high scalability, security and usability

Seamless Workflow

Ingest Credit Balance Data
TRENDConnect ingests credit balance data from provider’s patient accounting system
Analyze Credit Balances
TRENDConnect analyzes credit balances to determine which are true overpayments vs. adjustment errors or mis-postings
Validate Findings
TREND analyst validates findings in TRENDConnect and resolves errors in provider’s system
Provider Review
Provider reviews and approves / denies overpayments in TRENDConnect, with ability to automate based on provider preferences
TRENDConnect Resolution
If approved by provider, payer reviews and approves / denies overpayments in TRENDConnect

If approved by provider and payer, TRENDConnect processes refunds / retractions of overpayments

About TREND Submit

Delivers health care providers a platform to electronically submit self-reported overpayment recoveries back to connected insurance payers. Providers will be able to search, link and submit claim details, applicable documentation and specific recovery explanations directly to insurance payer adjusters for review and reconciliation. This creates a streamlined process that enhances the communication between providers and insurance payers.

Collaborative and Transparent

Manage, track, submit and report on your inventory of credit balance overpayment recoveries. Our application provides real-time status updates, an accurate audit trail and comprehensive reporting to provide key insights while more effectively managing this costly business requirement.

Compliments Your Existing Process

The utilization of the application is easy to implement and is provided at no cost. Providers will work through their existing processes to identify credit balance overpayments then submit for payer review and approval through TRENDSubmit.

Credit Balance Resolution Services

TREND’s expert recovery analysts offer credit balance resolution services to providers, functioning as an extension of your business office. This slashes labor costs and lets providers prioritize revenue-generating activities.