Contract Vigilance: Valerie Thompson’s Strategy for Navigating Credit Balance Complexities in Healthcare

Valerie Thompson, VP of Credit Balance Operations unpacks the challenges of false credit resolutions due to contract variances—a significant drain on resources. She shares innovative strategies for managing payer contracts and maintaining the integrity of provider systems, which are often bogged down by outdated processes taking weeks, if not longer, to resolve. Join us as Valerie reveals the key to optimizing your revenue cycle, ensuring timely updates and pinpointing trends, thus redirecting focus towards revenue generation and cost reduction.