When Payers and Providers play on the same team, Healthcare gets better.

Trend Health Partners really stands out in how they build relationships with providers. They are trusted and accurate and get into the weeds to show how they work. We have a competitor in-house, and I would drop them in a heartbeat.

We introduced a new credit-balance program in one of our locations. We implemented Trend Health Partners’ credit-balance program, which we did not have before, because we were so impressed and happy with Trend Health Partners’ performance and how they were growing and expanding on their services. Things were also a bit lackluster with how one of our other vendors was performing. So we decided to put Trend Health Partners in that area, and they are doing great things.

Trend Health Partners is like the crème de la crème of credit balance. We had multiple vendors in the credit balance space, and now we are down to just a few vendors because Trend Health Partners has been doing so well. We were able to reallocate work to them that was once assigned to other vendors. That is a testament to how well Trend Health Partners is doing. We have had challenges with other credit balance vendors who have failed in their QA efforts. That has caused a lot of false positives. However, with Trend Health Partners, we have had maybe two incidents where a claim has been mispriced. That is another huge testament to how well the vendor is doing.

The CAVO software has been a godsend for what we were doing for itemized bill (IB) reviews. Using this solution is definitely better than the way we were performing IB reviews before. I haven’t had much time to work with the Predict function, but it looks promising.

Trend Health Partners is great. We love them. That is why we have expanded our relationship with them. Every one of our clients that the vendor has worked with has been super happy. The vendor has been very responsive anytime we have needed anything and has made updates to reports or other deliverables. Trend Health Partners’ customer support is awesome. They are super easy and responsive.

Trend Health Partners has the best bang for the buck in terms of contingency fees. Some of our best reports and annual and semiannual operating review meetings come from Trend Health Partners.

If someone approached me about using Trend Health Partners, I would tell them to absolutely do it. The best thing about Trend Health Partners is that there is low provider abrasion because the vendor works hand in hand with the provider instead of us having to send literature to the provider to tell them how they have misbilled things and need to correct their payments right away. With TRENDConnect, we have more of a partnership with the providers. The providers like the solution because they can get liabilities off their books. I would say it is a cleaner payment integrity program.

Where TREND really benefits us is in taking the book of credit balances and using algorithms and complex data analytics to figure out what accounts have likely overpayments that need to be refunded to the payers. We can’t do that with our billing system.

TREND’s technology is a strength, because I have no idea how they are able to manipulate that data. And the reports that we receive are very helpful… We work very well with them and have bi-weekly calls with them to see where we are. They are very supportive.

TREND’s agility to be able to ingest the data we provide was a very amenable process. Their technology folks are very in tune with being able to take the data and consume it. It was a combination of talent on staff to take the convoluted big sets of data and understand it, and be able to provide value, and execute via their relationships in the marketplace.